Privacy policy.

Overview

Astoche operates this store and website to provide customers with a curated grooming and skin-support shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our store, make a purchase, subscribe, submit a review, or communicate with us.

Personal information we collect

Depending on how you interact with Astoche, we may collect or process the following types of personal information:

• Contact details, including your name, email address, phone number, billing address, and shipping address.
• Order and transaction details, including products viewed, added to cart, purchased, returned, exchanged, or cancelled.
• Payment-related details needed to process transactions securely.
• Customer support information you provide when contacting us.
• Review submission details, including your name, location, product used, finish, rating, review text, and optional image link.
• Device and usage information, such as browser, network, IP address, device identifiers, and how you interact with the store.
• Marketing preferences, such as newsletter signups or unsubscribe choices.

How we collect information

We may collect personal information directly from you when you place an order, create an account, submit a form, contact us, write a review, or subscribe to updates.

We may also collect certain information automatically through cookies, analytics tools, Shopify, and similar technologies used to run and improve the store.

How we use your information

Astoche may use personal information to:

• Process and fulfil orders.
• Arrange delivery and provide order updates.
• Provide customer support.
• Process returns, refunds, or order issues.
• Review and manage customer review submissions.
• Improve the store, product offering, and customer experience.
• Send marketing emails if you choose to subscribe.
• Protect the store against fraud, misuse, security risks, or illegal activity.
• Comply with legal, regulatory, or operational obligations.

Shopify and service providers

Astoche is powered by Shopify. Shopify helps us operate the online store, process orders, provide checkout, manage customer information, and support the shopping experience.

We may also share personal information with service providers who help us with payment processing, fulfilment, delivery, analytics, marketing, support, cloud storage, and store operations.

These providers may process your information only as needed to provide services to Astoche or as required by law.

Marketing and newsletters

If you subscribe to Astoche updates, we may use your email address to send product drops, restocks, skin-support tips, offers, and store updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email. Even if you unsubscribe, we may still send non-marketing messages related to orders, delivery, support, or account activity.

Reviews and submitted content

If you submit a review, we may collect the details you provide, such as your name, location, product used, rating, review text, and any product photo link you choose to share.

Reviews are checked before being added to the store. If approved, parts of your review may be displayed publicly on the Astoche website.

Cookies and store analytics

Our store may use cookies and similar technologies to keep the store working properly, remember preferences, understand browsing activity, improve performance, and support marketing or analytics.

You can manage cookies through your browser settings. Some store features may not work properly if cookies are disabled.

How information may be disclosed

We may disclose personal information where necessary for legitimate business, operational, or legal reasons, including:

• With Shopify and other service providers who help operate the store.
• With courier or fulfilment partners to deliver your order.
• With payment and fraud-prevention providers to process transactions securely.
• With marketing or analytics providers where relevant.
• Where required by law, legal process, dispute, investigation, or regulatory request.
• Where needed to protect Astoche, our customers, our rights, or the security of the store.

Third-party links

Our store may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites.

If you leave the Astoche store, you should review the privacy policy of the site you visit.

Security and retention

We use reasonable measures to help protect personal information. However, no online system, transmission, or storage method can be guaranteed to be perfectly secure.

We keep personal information for as long as needed to provide services, fulfil orders, manage support, comply with legal obligations, resolve disputes, and maintain business records.

Your rights and choices

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or a copy of certain personal information we hold about you.

You may also opt out of marketing emails at any time by using the unsubscribe link in our emails.

Children’s privacy

Astoche is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate steps.

International processing

Because Astoche uses Shopify and other service providers, personal information may be processed, stored, or transferred outside the country where you live.

Where required, transfers are handled using appropriate safeguards or mechanisms available under applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, legal requirements, or business operations.

When we update this policy, we will revise the “Last updated” date above.

Contact

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact Astoche through our contact page.