Return policy.

Return requests

Return requests must be submitted within 7 days of delivery. To start a return, contact Astoche with your order number, email address used at checkout, and the reason for the return.

Once we review your request, we’ll confirm the next steps.

Eligible returns

To be eligible for a return, the item must be unused, unopened where applicable, and in its original packaging.

Returned items must be in a condition that allows us to inspect them properly.

Hygiene-sensitive items

For hygiene reasons, used razors, opened blade refills, used blades, opened skincare products, and used skin-support products cannot be returned for change-of-mind reasons.

This does not affect your ability to contact us if an item arrives damaged, defective, incorrect, or incomplete.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and clear photos of the item, packaging, and delivery label.

We will review the issue and assist with the next steps.

Return shipping

If a return is approved for a change-of-mind reason, the customer may be responsible for return courier costs.

If the return is due to an incorrect, damaged, or defective item, Astoche will review the case and advise on the return process.

Refunds

Approved refunds are processed after the returned item has been received and inspected.

Refunds are usually issued back to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-returnable items

The following items are not returnable for change-of-mind reasons:

• Used razors
• Opened or used blade refills
• Used blades
• Opened or used skincare products
• Items not in original condition or packaging
• Items returned without approval

Need help?

If you have a return question, damaged item concern, or order issue, contact us through the Astoche contact page.